Refund Policy

For all paid Oh my Guard VPN plans

You have a right to cancel your account at any time. You can cancel a recurring subscription from your website profile or iTunes/App Store. 

All new Oh my Guard VPN accounts have a no-questions-asked 30-day money back guarantee. If a customer cancels their Oh my Guard VPN subscription, they will have their payment refunded if the above conditions are met.

Claim a refund

To claim a refund, you must:

1. Go to your Oh my Guard VPN https://t.me/OhSupport and request an immediate service cancellation.
2. You must provide a screenshot of the payment at your bank, as well as the email address used when you created the account, or invoice number referring to payment to our billing department.

Your refund will be processed within 10 working days. Please note that refund requests communicated to a Oh my Guard VPN staff member in a manner other than the above may not be processed in a timely manner.

Refunds via Apple App Store

If you have paid for your subscription via the App Store, you must submit your request to Apple. We do not have control over the payment system from Apple. You can request a refund via iTunes.

Cancellations via Apple App Store

If you have paid in the App Store, you will also have to stop the subscription in iTunes, otherwise the extension of service may be debited via iTunes (not by us, but by Apple). Stopping the subscription within iTunes.